I ordered Bio Flame’s smart burner for my home again in January; from the buying method to your cargo at my dwelling I gained nothing but fantastic customer service, handheld remote control function.
Should your buy is urgent, we advocate making contact with us to verify merchandise availability. In uncommon cases, if an product is unavailable or on backorder for an extended interval, We're going to notify you promptly.
The Bio Flame’s modern and beautiful ethanol fireplaces have made them a sought-immediately after selection by homeowners, accommodations, resorts, and home builders round the globe. We also provide versatile solutions with close to no structure constraints, earning our fireplaces an awesome in shape for any Room.
Unused and Undamaged: The product has to be unused, undamaged, and in precisely the same issue you received it.
Investigated and purchased my fireplace from US FIreplace Retail outlet. Pricing was a fair worth even so, the customer care was Outstanding! I had an issue with the immediate vent venting. I termed US Fireplace and the proper merchandise have been sent out the next day AND Janessa stayed along with my return authorization and despatched me the permissions and documents I necessary to return the incorrect product and free of charge to me, which include return delivery.
For goods weakened on arrival, be sure to check with our return plan part that highlights defective or weakened items.
As the gasoline isn't going to produce any soot or smoke when burning, no cleaning wanted! Merely make use of a moist fabric Now and again to wipe down the surface area and remove dust.
If the purchase has previously been delivered, please Adhere to American Made Grills - Encore Double Side Burner the return procedure following obtaining the merchandise.
Purchase Cancellations: Orders canceled in just 24 hours are free of charge to terminate. So cancellations needs to be made immediately. Orders canceled following 24 hours will incur a three% cancellation cost to address bank card transaction service fees. To officially terminate an get, you have to receive affirmation via mobile phone or e-mail.
Consumers in The usa of The us have the best to terminate their order and return the merchandise inside 7 (seven) times of receipt without the need of delivering any explanation, topic on the problems outlined under.
Speak to us for almost any damages and make sure you preserve all packaging resources and destroyed products before filing a assert.
Fireplace Bros won't be answerable for any skipped shipping and delivery appointments. If you have scheduled a supply appointment with the freight provider and are not Summerset Quest Series Built-in Gas Grill present and accessible for some time scheduled, you will be accountable for any in their fees which might be incurred on account of missing the scheduled time. This will likely include things like skipped delivery and/or storage charges.
It may take as much as fourteen times for your refund to seem with your account, determined by your lender or credit card issuer.
You may receive a Cargo Confirmation e mail at the time your buy has shipped that contains your monitoring quantity(s). The tracking quantity will likely be Lively inside seventy two hours.